Reference

Legal Rules Before Your First Login

DANA, OVO, GoPay and QRIS records, account checks, cookie choices, and access terms are set out here before you open an account.

DANA termsOVO checksGoPay recordsQRIS receiptsAccount rights
sc108 Legal Rules Before Your First Login
LEGAL CONTACT

Three Paths For Policy Questions

Legal questions get a clearer answer when we can match the account, device, and payment record behind them.

Live chat Open live chat between 09:00 and 23:00 WIB, choose Legal, and give your account…
Email desk Send longer requests to [email protected] from the email tied to your account.
Account path From mobile browser, use Profile > Security > Legal Request to ask for data…
RECORD CARE

Six Ways We Handle Legal Data

Your legal rights only work if our records are accurate and access to them is controlled. We separate account identity, payment logs, cookie choices, device sessions, and support messages so each request…

Registration data

We collect the account name, email, phone number, and login record needed to run your account. If a field is wrong, contact us before the next withdrawal check so the record can be corrected.

Payment records

DANA, OVO, GoPay, and QRIS entries are tied to your wallet ledger for reconciliation and dispute handling. We do not ask for app passwords, and support only needs the transaction reference when checking a case.

Cookie choices

Cookies help keep your session active and remember basic account settings. You can clear browser cookies, but we may ask you to log in again before opening Live Dealer Lobby or wallet pages.

Security checks

A new device, unusual login pattern, or withdrawal request can trigger an account check. We compare session records with registered contact details, then ask for only the proof needed for that case.

Record retention

We keep wallet, login, and support records for the period needed to handle account duties, disputes, and reconciliation. After that period, we reduce or remove data where our terms allow it.

Change requests

You can ask us to correct account data, explain a term, or close an unused account path. Start from Profile > Security > Legal Request so the request is tied to your current session.

Questions About Your Account Rights

These answers focus on the legal terms that affect your account, wallet records, data choices, and access. We keep the wording practical because most requests start with a real account step: registration, login, payment, withdrawal check, cookie setting, or a message to support. If your case needs a written response, use the email or account path listed above.

Use the service only where local law permits. If your location or status changes, access depends on local law, and we may restrict features until the account record is checked.

We collect the details needed to identify your account, contact you, secure logins, and link wallet actions. That usually includes name, email, phone number, login records, device data, and payment references.

We use payment records to match deposits, verify withdrawal requests, and resolve wallet disputes. Support may ask for a transaction reference, but we will not ask for your payment app password.

Yes. Use Profile > Security > Legal Request or email [email protected] from your registered email. We confirm the account first, then tell you which records can be corrected.

Withdrawal checks protect the account from name mismatches, device takeovers, and wallet errors. We compare your registered details with the payment record, then ask for extra proof only when the record needs it.

Cookies help keep your session, language choice, and basic settings working. Clearing cookies does not remove accepted terms, but you may need to log in again before changing account or wallet settings.

Email [email protected] from the address tied to your account and include your account ID. For faster matching, add the date, device type, and whether the question concerns data, wallet records, or access.